GENERAL TERMS & CONDITIONS
This web-site is intended for private use. We at NeoTec Kordan Group Ltd. (“NeoTec“) strongly advise you to read and understand all of these terms and conditions before use of our www. Neox-dermacare.com site (“the Website“).
By accessing the Website you agree to be legally bound by these Terms and conditions. If you do not wish to be bound by these Terms and conditions, please do not access our website.
Purchase of our products through this Website must comply with the terms and conditions set forth herein. NeoTec reserves the right in its sole discretion to refuse to sell the product. Product prices, payment, estimated delivery times and delivery details are displayed on the Website and subject to changes. Whilst NeoTec endeavors to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the products will arrive as per the stated delivery times.
It is your responsibility to ensure that all details you have provided to us are correct and complete and that all ordering or registration details contain (where applicable) your correct name, address and other requested details. You must ensure that your credit or debit card used to purchase the products have sufficient funds to cover the costs of any product purchased. NeoTec reserves the right to obtain validation of your credit or debit card details prior to providing you with the products.
You are also responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with this Website.
Payment is due at the time of purchase. Prices may be changed before an order is placed. Local applicable taxes will be incorporated in your order and is included in the product prices. Delivery costs will be incorporated in your order and is not included in the product prices.
NeoTec reserves the right in its sole discretion to refuse any order submitted through the Website. If your order is accepted by NeoTec, we will send you a confirmation email to the address you have provided us with. The order will give you an estimated delivery date. Once the Order is acceptable and submitted it cannot be changed or canceled.
All purchases through this website are subject to the terms of the Shiping and Returns Policy in effect at the time of purchase.
Your personal information you have provided NeoTec’s third-party credit card processing company is retained by such third-party payment processors for the purposes of contact and shipping only and will not be distributed to third parties.
Your personal information you have provided NeoTec’s (including your sensitive personal information) is retained by NeoTec in order to send you marketing communications, respond to your questions and provide you with the utmost personal service. If you no longer wish to recieve our services above, you may opt out of them by canceling your account.
You have the right to request access to the information we have on you. You can do this by contacting us at firstname.lastname@example.org. NeoTec will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. If at any point you wish to delete the information about you, you can simply contact us at email@example.com
NeoTec only retains your personal information collected from you for as long as your account is active or otherwise for a limited period of time as long as NeoTec needs it to fulfill the purposes for which NeoTec has initially collected it, unless otherwise required by law. NeoTec will retain and use your personal information as necessary to comply with our legal obligations. In this respect, NeoTec’s third-party credit card processing company will keep your persoanl billing information for a period of 7 years in accordance with the applicable laws.
In case you are a citizen in the European Union (EU) or the countries of the Economic Area (EEA) please note that NeoTec complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use and retention of personal data from EU member countries and EEA. NeoTec has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
Your personal information may be stored and processed on a global basis in which NeoTec or its subsidiaries, affiliates or service providers maintain facilities. NeoTec may transfer your personal information to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the EU or EEA or other regions with laws governing data collection, please note that NeoTec will not transfer your personal information to a country and jurisdiction that does not have similar data protection laws as your jurisdiction.
NeoTec is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to NeoTec or guarantee that your information on our Website may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. If you have any questions about security on our Website, you can contact us at firstname.lastname@example.org
NeoTec will not deliver to a Post Office box or any address in which it deems suspicious or illegal according to the applicable law. Should you feel that the products you ordered do not arrive in good condition, please feel free to contact us using our contact details. Please allow us up to 7 working days to process your order and send the products out. If the order is urgent, please follow up the order with a phone call. We are not responsible for lost or damaged products, or products that have been delivered to an incorrect address. If an item is out of stock, NeoTec will endeavor to contact you as soon as we possibly can.
For products ordered received by NeoTec on Friday or Saturday, the above mentioned 7 working days will start on the following Sunday
If the ordered product is not received within 10 working days from the order date via eco post we need to be notified immediately, otherwise we take no responsibility for the loss of the item.
SECURE PAYMENT POLICY
All Credit Card transactions are processed immediately with the Bank. The payment page is hosted by the bank and secured with PCI DSS L1 encryption. The card details you enter are safe because it is not stored or cached by NeoTec – but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to the Website.
Payment should be upon the order.
In the event that any product available on the Website is mistakenly listed at an incorrect price, NeoTec reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NeoTec will issue a credit to your credit card account in the amount of the incorrect price.
Unless otherwise specified, all content and materials published on this website are presented solely for your private, personal and non-commercial use.
We have made reasonable efforts to ensure that this website complies with the applicable laws. Nevertheless, we make no representations that the materials on this website are appropriate or available for use in all locations worldwide. Those who visit our website do so on their own initiative and are responsible for compliance with all applicable laws. If use of this website and viewing of it, or use of any material or content on the website or services, or products offered through the website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorized to view or use the website and you must exit immediately.
You must satisfy yourself that you are lawfully able to purchase the Products.
The copyright in all material on this Website is exclusively held by NeoTec or licensed to NeoTec by a lawful third party. Brand names and Trademarks belong to their respective owners.
Except as expressly authorized by NeoTec or relevant third parties, you agree not to copy, download, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Website, in whole or in part.
NeoTec grants you a limited, revocable, and non-exclusive license to access and make personal use of the Website. This limited license does not include the right to: (I) modify or download the Website or content (except as necessary to view the Website); (ii) make any use of the Website or its content other than personal use; (iii) create any derivative work based upon either the Website or its content; (iv) use any meta tags or other “hidden text “utilizing our name or NeoTec Trademarks or to otherwise use the Trademarks; or(v) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our systems.
We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the Website for personal, non-commercial use only.
Any unauthorized use by you of the Website terminates the limited licenses set forth in this section without prejudice to any other remedy provided by applicable law or these terms and conditions.
NeoTec makes no representations whatsoever about any other websites which you may access through the Website or which may link to the Website. Any other website is independent from our Website and NeoTec has no control over the content or availability of that website. A link to any other website does not constitute our endorsement or our acceptance of any responsibility for the content, or the use of, such website. So far as permitted by law, NeoTec is not liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any contents, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
NeoTec does not guarantee that the Website will operate continuously or without interruptions or be error free. NeoTec accept no liability for unavailability of the website. You may not attempt to interfere with the proper working of the Website, nor may you attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
For any product you purchase from the Website, NeoTec warrants that it has the right to sell the product and that the product will correspond with the description it has provided.
We will make reasonable efforts to ensure that all materials and information published on this website are accurate. However, all content, materials and information on the Website are provided on an “as is“ basis and you assume total responsibility and risk for your use of our website and use of any information contained within it.
Notwithstanding the above, in the event NeoTec is found liable, its liability shall be limited to the amount paid by you for the product concerned. This limit does not apply to any liability NeoTec may have for death or personal injury resulting from NeoTec’s gross negligence or fraudulent misrepresentation.
You understand that NeoTec cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
When contacting us please indicate your name and the original order number.
Notices will be deemed received when an e-mail is received in full (or the next business day if it is received on a weekend or a public holiday in the place of receipt)