Returns & Exchanges

Returns and Exchanges Policy


Our goal is to help you find the products that are best for your skin.

If you are not completely satisfied with your NEOX online purchase, you may return it for refund or exchange.

For assistance with your return and for any other questions, please email us at


How to return and exchange a NEOX item?

Please email us here:, and we’ll be happy to assist you.

It is important that you contact us for any return or exchange prior to sending in the item(s) so we can provide instructions.


What items are returnable?

Items purchased on in the last 30 days.

[Not including items that are less than half full, free gifts and promotional items].

I received an order with the wrong product or missing items. What should I do?

If your order is not as expected, please email us at as soon as possible and we will gladly assist.


My order arrived with a damaged item. What should I do?

It is normal for the shipping carton to show some wear. However, if you received damaged items, please retain the packaging and all contents and email us as soon as possible at



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